Description

Department:

37403 Wake Forest Baptist Medical Center - Surgery: Orthopedics

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F, 8a-5p

Pay Range
$20.80 - $31.20

Join our team as a Care Coordinator Auth Scheduling Specialist, where you'll play a vital role in ensuring patients receive timely, well-coordinated care. In this position, you'll partner closely with patients, providers, and insurance plans to manage referrals, obtain authorizations, and schedule essential services. If you're detail-oriented, compassionate, and thrive in a fast-paced healthcare environment, this role offers a chance to make a meaningful impact every day.

Essential Functions

• Complete and process patient referrals, coordinating between referring and receiving practices or departments.
• Prepare and communicate financial estimates for patients as needed.
• Secure all required authorizations to ensure timely patient care.
• Guide patients toward providers within their insurance network.
• Review benefits and educate patients on insurance coverage and financial responsibility.
• Schedule surgical procedures, diagnostic testing, and other clinical services with internal and external providers.
• Review daily schedules to ensure accuracy, proper time allocation, and efficient workflow.
• Follow up on all referrals to prevent care gaps and support seamless patient experiences.

Education, Experience & Certification Requirements

• High School Diploma or GED required.
• Prior computer experience required.
• Strong understanding of insurance coverage (FSC/Coverage/Plan types) and medical necessity guidelines preferred.
• Experience with electronic medical records or medical record software preferred.
• Customer service experience required.

Shift Details

• Monday-Friday, 8:00 a.m. - 5:00 p.m.
• Remote
• Must reside within 75 miles of Winston Salem, NC

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Assists patients and providers with coordinating of referrals, obtaining authorizations and scheduling. This position is also responsible for understanding benefits coverage and ensures patient's care is coordinated.