Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.

Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.

Schedule: Monday through Friday a 40-hour work week between the hours of 8:00 am to 5:00 pm CST

Location: work within a commutable distance to 1 Optum Circle, Eden Prairie, MN. (One to two days in the office per week.)

If you live near Eden Prairie, MN, you will enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Make outreach calls and/or send letters to Special Needs Basic Care (SNBC) plan members and their providers for care coordination.
• Carry a caseload of members, keep track of required tasks and timelines for each member, complete outreach and assessments according to timeline.
• Assist members by screening, answering questions, providing information and education about care coordination services, community resources, and provide benefit information in an accurate and courteous manner.
• Assist Care Coordinators with non-clinical work, working and documenting in several applicable systems.
• Ability to screen or recognize risk and refer members with higher clinical needs to clinical team members.
• Perform provider and appointment searches.
• Complete administrative paperwork, preparing letters and other documents.
• Complete data entry into electronic records, including Minnesota Medicaid Information System.
• Provide supportive services to team members as needed.
• Attend/participate in required virtual team and Medica facilitated meetings and/or trainings.
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of computer proficiency experience to include working on multiple platforms and have experience with Microsoft Office (including Word, Excel, PowerPoint and Outlook)
• 1+ years of experience/knowledge of or ability to research and connect with community resources
• Ability to work 8am - 5pm (Central Time Zone)
• Live within a commutable distance to 1 Optum Circle, Eden Prairie, MN. As you may be responsible for traveling into the office, one to two days per week
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection

Preferred Qualifications:

• 1+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• 1+ years of Call Center experience
• Experience working with individuals with disabilities or Severe and Persistent Mental Illness
• Able to handle sensitive issues with members and providers in a confidential manner
• Managed care experience

Soft Skills:

• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Solid team player and team building skills
• Must be able to multi-task as priorities may be ever changing
• Must be a self-starter, with the proven ability to work independently
• Creative problem-solving skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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