Description
The Landings Association is seeking a visionary and people centered Director of Community Safety to lead a modern, hospitality forward approach in a premier residential environment. This executive level role blends strategic leadership and exceptional customer service to create a community that is not only secure, but welcoming, informed, and engaged.
The Director sets the tone for how safety is experienced across the community, leading a professional security team that delivers a warm, confident first impression while also partnering with residents, leadership, and boards to build understanding, trust, and shared responsibility for safety.
Your Impact
- Provide strategic leadership for all community safety and security operations, aligning departmental goals with organizational values, Board approved strategies, and long term objectives.
- Shape a hospitality forward security culture where safety, service, and professionalism are equally valued and consistently demonstrated.
- Ensure security officers deliver a welcoming, polished, and first class experience while consistently enforcing access control policies and procedures.
- Lead the development of policies, procedures, and standards that are clear, practical, and aligned with best practices—balancing risk mitigation with positive resident and guest experience.
- Partner with residents, committees, and leadership to design and deliver education campaigns, outreach efforts, and community programs that promote safety awareness, preparedness, and shared accountability—not just rules and enforcement.
- Serve as a trusted advisor and liaison to Board committees, providing thoughtful analysis, recommendations, and data to support informed decision making and community confidence.
- Oversee daily security operations across all shifts, ensuring consistent service delivery in a 24/7 environment.
Lead emergency preparedness, response, and recovery planning; coordinate the Emergency Action Team and work closely with internal departments and external agencies. - Recruit, train, mentor, and develop a high performing team known for approachability, professionalism, accountability, and service excellence.
Manage operating and capital budgets with a focus on sustainability, continuous improvement, and responsible stewardship of resources. - Actively participate as a member of the Senior Leadership Team, collaborating across departments on organizational initiatives and special projects.
Requirements
The Ideal Candidate
You are a visible, thoughtful leader who understands that effective safety is built through trust, communication, and education—not just policies and procedures. You are comfortable working with boards, residents, and teams, and you know how to guide change through collaboration and clarity.
Qualifications include:
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of five (5) years of leadership experience managing teams in security, public safety, or resort operations.
- Demonstrated experience with budget development and financial management
- Strong communication and interpersonal skills, with the ability to engage effectively with residents, guests, staff, board members, and external partners
- A proven commitment to customer service excellence, community engagement, and ethical leadership within a structured environment
Additional Requirements
- Ability to support a 24/7 operation, including availability outside standard business hours
- Valid driver’s license and insurability
- CPR certification or ability to obtain certification
