Description

Manager, Clinic Operations I Job Summary The Manager, Clinic Operations I oversees the day-to-day operations of a physician clinic, supporting three (3) providers and leading a team of six (6) direct reports. This role is responsible for ensuring efficient clinic operations, high-quality patient-centered care, and compliance with organizational policies, procedures, and regulatory standards. The ideal candidate is highly organized, experienced in healthcare operations, and comfortable managing both people and processes in a fast-paced clinical environment. *ESSENTIAL FUNCTIONS OF THE ROLE* * Manages daily clinic operations to ensure smooth workflows, efficient patient flow, and excellent service delivery. * Coordinates staffing, scheduling, and coverage to meet operational and patient care needs. * Develops, reviews, and implements clinic policies, procedures, and objectives aligned with organizational goals. * Recruits, interviews, hires, trains, supervises, evaluates, and coaches staff; supports performance management and in-service education. * Submits invoices to accounts payable, monitors cash collections, and partners with billing teams to support accounts receivable management. * Collaborates with physicians, leadership, and internal departments to resolve operational issues and continuously improve clinic performance. * Provides information to physicians, community groups, and referral sources regarding clinic services and programs. * Investigates, resolves, and documents patient concerns and complaints, ensuring timely follow-up and service recovery. *KEY SUCCESS FACTORS * * Strong organizational skills with the ability to manage multiple priorities effectively * Demonstrated leadership, communication, and problem-solving abilities * Experience building, supporting, and developing clinical and administrative teams * Ability to balance team and individual workloads through effective prioritization and time management * Prior healthcare operations experience required *Preferred Qualifications * * Experience working in a clinical environment with physicians and clinical staff * Epic experience preferred *BENEFITS* Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* - EDUCATION - Associate's or 2 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience