Description

Department:

11862 Non Enterprise Corporate - Parking Deck

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 9am-5:30 pm (shift may vary due to 24/7 responsibilities)

Pay Range
$33.05 - $49.60

EDUCATION/EXPERIENCE:

Bachelor's degree in Business, Psychology or other related field. Extensive experience will be considered in lieu of a degree.

Minimum of 5 years management experience preferred. Work experience in a health care setting preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Valid N.C. Driver License

ESSENTIAL FUNCTIONS: 1. Oversees supervisors to accomplish the objectives of Parking Services, including coverage and accountability 24/7. Works with supervisors to develop their coaching and management skills. Leads by example by demonstrating a professional and respectful approach at all times, and expecting the same of the supervisors.

2. Hires, disciplines and reviews staff with input from supervisors. Ensures that staffing levels remain within budget.

3. Oversees new employee training as well as ongoing staff training. Ensures that all employees are properly trained and follow established safety standards.

4. Conducts regular meetings with supervisors and front-line staff to maintain open communication and to improve service levels.

5. Develops, updates, and enforces policies and procedures appropriate for the operations of Parking Services. Participates in the implementation of new policies, programs, and system technology to meet operational objectives.

6. Monitors Key Performance Indicators to ensure that metrics meet objectives.

7. Assists with achieving financial objectives of Parking Services, including the development and monitoring of the operating and capital equipment budgets. 8. Ensures that proper cash control procedures are documented and are followed by all staff.

9. Monitors all locations staffed by Parking Services employees to ensure that they remain clean and safe and that they represent the Medical Center well.

10. Serves as the primary contact for services provided by Parking Services. Responds to customer complaints in a manner consistent with WFBH?s expectations.

11. Serves as the primary contact between WFBH and vendors related to parking services and contracts.

12. Demonstrates responsibility for personal development by participating in continuing education offerings and department / hospital activities.

SKILLS & QUALIFICATIONS:

1. Proficient with Microsoft Word, Excel, and PowerPoint

2. Excellent oral, written and interpersonal communication skills

3. Ability to adapt in a changing environment

4. Good organizational skills and attention to detail

5. Ability to handle multiple projects simultaneously

6. Must be self-motivated

7. Superior problem-solving skills

8. Exceptional customer service skills

9. Demonstrated ability to work well in a team environment

10. Ability to work well in stressful and difficult situations

WORK ENVIRONMENT: ? Clean, well lit comfortable climate ? Subject to interruptions ? Subject to stressful situations ? Moderate noise environment ? Subject to irregular hours

PHYSICAL REQUIREMENTS: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity x Standing x Walking x Sitting x Bending x Reaching with arms x Finger and hand dexterity x Talking x Hearing x Seeing Lifting, carrying, pushing and or pulling: x 20 lbs. maximum x 50 lbs. maximum x 100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Parking Operations Manager has 24/7 accountability for day-to-day parking operations and related services on the Winston-Salem campus. This position is responsible for the management of the supervisors, the Patron Attendants, the Valet Parkers, and Parking Attendants, as well as the services provided by these staffs. This individual oversees parking services through effective leadership, budget and human resource management, and excellent customer service. This individual is responsible for working collaboratively and effectively with all Health System staff and vendors.