Incumbent must have excellent customer service skills, attention to detail and flexibility. Front office experience in a dental or medical office and or familiarity with dental insurance and treatment codes is highly desirable.

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

To coordinate the administrative aspects of providing dental care to patients in one of the School's comprehensive care clinic modules. The incumbent functions as a liaison among patients, students, faculty, staff and clinic leadership in a customer-focused, quality-conscious work environment. Responsibilities include, but are not limited to, assisting patients with understanding financial aspects of their insurance coverage, contacting insurance companies by phone or online, preparing and processing paperwork such as pre-authorizations, documenting pay agreements, chart auditing and supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operation of the clinic.

Position is primarily sedentary; mobility is needed from time to time to respond to patient and student needs. No significant lifting or carrying.