Description

https://cu.taleo.net/careersection/2/jobdetail.ftl?job=39917

The Assistant Director, Claims Administration, is responsible for the oversight, management, and resolution of all first-party and third-party property, casualty and workers’ compensation claims across the University of Colorado. This role includes interpreting and applying insurance policies, performing complex claim investigations, and managing the financial and strategic elements of litigation involving CU and its employees.

The University of Colorado is a leading institution with a diverse portfolio of educational offerings, including engineering, liberal arts, business, architecture, health sciences, and professional programs. The university operates multiple campuses, each with distinct academic and research missions, serving a wide range of student populations, including commuter, residential, graduate, and professional-level learners.

The role provides direct supervision of property, casualty and workers’ compensation claim adjusters and leads the development and implementation of claim-handling strategies and practices for CU’s captive and self insurance programs.

Serving as a key resource for campus risk management teams, legal counsel, and CU leadership, the Assistant Director provides effective claims adjudication, regulatory compliance, and alignment with institutional risk management goals. The position also plays a proactive role in supporting broader university strategic objectives by guiding claims operations, fostering consistency in risk management practices, and promoting improvement across the system. This position may be eligible for a hybrid work arrangement; however, in office presence and travel are required to meet business needs. Travel includes all CU System campuses and locations, as well as off site locations for mediations and hearings. This position may, at times, be responsible for responding to urgent requests and situations that may fall outside of the standard work week and could include holidays.

This exempt professional position reports to the Assistant Vice President and Deputy Chief Risk Officer for University Risk Management (URM) and is exempt from the State of Colorado Classified Staff System.  

This security-sensitive position requires a criminal and financial background check for initial appointments, or at any time determined by the position’s supervisory authority to be in the best interests of CU.

Requirements

Minimum Qualifications:

Please include all relevant experience in your resume to be accurately assessed against these qualifications.  You must meet all minimum requirements at the time of application to be considered for this role.

• Bachelor’s degree in business, risk management, safety, or related field (professional experience may be substituted on a year-for-year basis).
• Seven (7) years progressively responsible experience in insurance, some combination of property, casualty, and workers’ compensation claims or related field with emphasis on liability claims.
• Four (4) years of experience and proficiency in adjudicating litigated, property and casualty claims with emphasis on liability claims.
• Three (3) years of leadership experience, which may be in a managerial or supervisory role, leading projects and large initiatives, and/or project management skills, and working with high-level leadership.
• Demonstrated success managing and leading in a complex organization.
• Demonstrated high level of commitment to customer service and team development.
• Current Colorado driver’s license, vehicle, and insurance and ability to travel throughout the area to all CU campuses and locations.
• Flexible hours as this position is required to respond to urgent requests and situations that may fall outside of the standard work week and could include holidays. 

 Preferred Qualifications:

• Bachelor’s or post-baccalaureate degree in business, risk management, safety, legal or related field.
• Three (3) years of experience in higher education and/or Colorado public entity claims or risk management.
• Ten (10) years progressively responsible experience in insurance, all lines property, casualty and workers’ compensation claims, or related field with emphasis on liability claims.
• Seven (7) years of experience and proficiency in adjudicating litigated, property and casualty claims, with emphasis on liability claims.
• Five (5) years of management/supervisory experience of one or more employees.
• Professional claims, insurance or risk management designation (ARM, AIC, SCLA, CCP, CRM or CPCU or similar).