Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt San Francisco welcomes our guests with a sophisticated elegance and refined modern style. Located in the heart of the city on Union Square, immerse yourself in the premier shopping, Michelin Star dining and entertainment of downtown San Francisco. Then retreat to the room where they can unwind and enjoy the spectacular views of the City by the Bay. Stunning views of Union Square, the Bay or the city skyline are the recipe for relaxation and rejuvenation in a well-appointed luxury hotel room or suite at Grand Hyatt San Francisco. Each contemporary space offers residential-style amenities, ensuring you're focused on maximizing your getaway.

Grand Hyatt San Francisco is seeking an experienced and dynamic Assistant Food & Beverage Director to join our leadership team. This position is responsible for supporting the overall direction, coordination, and execution of the hotel's food and beverage operations, including restaurants, bars, lounges, banquets, events, in-room dining, and other outlets as applicable.

The ideal candidate is a well-rounded food and beverage leader with experience managing multiple outlets, banquet operations, restaurant service, bar programming, colleague development, financial performance, and guest satisfaction. This role requires a hands-on leader who can balance operational excellence, elevated service standards, colleague engagement, and business results in a fast-paced, full-service hotel environment.

Key Responsibilities
• Support the Director of Food & Beverage in overseeing all food and beverage operations at Grand Hyatt San Francisco.
• Provide leadership and operational support for restaurants, bars, banquets, events, in-room dining, lounges, and other hotel F&B outlets.
• Ensure consistent, high-quality service standards across all food and beverage areas.
• Partner with outlet managers, banquet leaders, culinary leadership, stewarding, events, sales, and hotel operations to ensure seamless execution.
• Monitor daily operations, service flow, staffing levels, guest satisfaction, cleanliness, and overall outlet performance.
• Lead, coach, and develop food and beverage managers, supervisors, and hourly colleagues.
• Assist with hiring, onboarding, training, scheduling, performance feedback, and colleague engagement initiatives.
• Support banquet and event execution, including pre-shift meetings, event readiness, service standards, staffing plans, and post-event follow-up.
• Provide leadership presence during peak meal periods, events, VIP experiences, and high-volume business levels.
• Partner with culinary leadership on menu execution, service standards, seasonal programming, promotions, and guest experience enhancements.
• Support bar operations, including beverage service standards, product knowledge, responsible alcohol service, inventory controls, and revenue opportunities.
• Review guest feedback, service scores, operational trends, and colleague feedback to identify improvement opportunities.
• Assist in managing department financial performance, including revenue generation, labor productivity, expense control, cost of sales, and profitability.
• Support budgeting, forecasting, payroll review, purchasing, inventory, and monthly financial analysis.
• Ensure compliance with hotel policies, brand standards, health department requirements, food safety regulations, alcohol service laws, and safety procedures.
• Maintain strong communication between food and beverage outlets and other hotel departments.
• Resolve guest concerns professionally and ensure appropriate service recovery.
• Promote a positive, inclusive, accountable, and service-driven culture.
• Support special projects, activations, holiday programming, VIP events, and other hotel initiatives as assigned.
• Act as a senior food and beverage leader in the absence of the Director of Food & Beverage.

This is a salaried position with a compensation ranging from $101,800-$132,250.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• PTO, sick and holidays
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• 4 years or more of progressive hotel Food & Beverage experience
• Experience overseeing or supporting multiple food and beverage outlets, including restaurants, bars, and banquets strongly preferred.
• Previous experience in a full-service hotel, luxury hotel, convention hotel, high-volume restaurant, or complex food and beverage operation preferred.
• Strong knowledge of restaurant operations, bar operations, banquet service, event execution, guest service standards, and hotel operations.
• Demonstrated ability to lead managers, supervisors, and hourly colleagues.
• Strong financial acumen, including experience with labor management, revenue strategy, forecasting, budgeting, cost control, and P&L review.
• Excellent communication, leadership, coaching, and problem-solving skills.
• Ability to build strong relationships with guests, colleagues, clients, vendors, and hotel leadership.
• Strong organizational skills with the ability to manage multiple priorities and shifting business needs.
• Experience with beverage programming, menu development, promotions, and service training preferred.
• Knowledge of food safety, sanitation, alcohol service, and applicable local regulations.
• Proficiency with hotel, point-of-sale, scheduling, payroll, and Microsoft Office systems preferred.
• Must be able to work a flexible schedule, including mornings, evenings, weekends, holidays, and event-based hours.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.