Description

Posting Details

Posting Summary

Job Title Associate Director
Division Student Affairs Office
Department Student Disability Support Services
Work Status Full Time
Position Category Staff
FLSA Exempt
Pay Range Exempt
Salary Range $90,000 - $100,000 / year
Fund Source State Support
Job Summary
The Associate Director for Student Disability Support Services (SDSS) reports to the Director of Student Disability Support Services and plays a critical leadership role in advancing Morgan State University's commitment to access, inclusion, and equity. The Associate Director has primary responsibility for overseeing and ensuring the timely, consistent, and compliant delivery of reasonable accommodations for students with disabilities, in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973.

In collaboration with the Director, the Associate Director supports the development, implementation, and assessment of policies, procedures, and service delivery models that promote equal access to academic, residential, and co-curricular experiences. SDSS fosters inclusive and equitable learning environments for students with disabilities as a core expression of Morgan State University's values related to diversity, equity, and student success.

The Associate Director also provides strategic oversight of accommodation processes, case management, and staff support, ensuring that services are student-centered, legally sound, and aligned with institutional priorities.

Job Duties

• Manage a complex caseload of students with documented disabilities, including mental health diagnoses, by conducting intake meetings, reviewing documentation, determining eligibility, and coordinating appropriate reasonable accommodations.
• Ensure full compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act by overseeing accommodation determinations, maintaining accurate records, and addressing compliance concerns in a timely and legally sound manner.
• Serve as a primary liaison to academic, residential, and administrative departments across campus to consult on disability-related matters, accommodation implementation, and inclusive practices.
• Develop and deliver training and educational programs for faculty, staff, and students on disability awareness, accommodation processes, accessibility best practices, and legal obligations.
• Collect, analyze, and report data related to student utilization, accommodation trends, service outcomes, and compliance metrics to inform decision-making, improve services, and support institutional assessment, accreditation, and reporting requirements.
• Supports the Director with the daily operations of Student Disability Support Services, including workflow management, process improvement, policy implementation, budgeting, and service delivery assessment.
• Support the supervision, training, and professional development of SDSS staff, including contributing to performance evaluations, mentoring, and ensuring consistent application of policies and procedures.
• Respond to and resolve access-related concerns across campus, including classroom, testing, housing, and co-curricular environments, using an interactive and student-centered approach.
• Collaborate with off-campus providers, community agencies, and medical and mental health professionals to support documentation review, referrals, and continuity of care for students.
• Assist in the management and oversight of the SDSS Testing Center, including scheduling, proctoring standards, exam security, and accommodation implementation, as needed.
• Ensure SDSS technical standards are upheld, including accessibility of digital platforms, assistive technologies, and documentation systems used to support students and manage accommodations.
• Contribute to the development and implementation of assessment tools, surveys, and evaluation strategies to measure program effectiveness, identify gaps in access or service delivery, and recommend data-informed improvements aligned with University goals.
• Must be able to complete all duties as assigned.

Requested Minimum Qualifications
Education Required:

A Bachelor's Degree in Education, Counseling, Psychology, Social Work, Higher Education Administration or in a related field from an accredited college or university is required.

Experience Required:

At least four (4) years of progressively responsible experience providing disability-related services, student support services, case management, counseling, or related work is required.

Experience interpreting and applying disability documentation and determining reasonable accommodations is also a requirement.

Other Preferences for Consideration
Education Preferred:

• Master's degree in Degree in Education, Counseling, Psychology, Social Work, or Higher Education Administration in a Related Field

Experience Preferred:

• Experience working in higher education
• Experience with ADA and Section 504 compliance in an educational setting
• Experience supervising staff and/or coordinating services or programs
• Experience working with students with mental health diagnoses

Licensure/Certification Preferred:

• Certification or professional training related to disability services, accessibility, counseling, or higher education administration (e.g., AHEAD professional development, ADA compliance training)

Knowledge, Skills & Abilities
Knowledge, Skills & Abilities:

• Comprehensive knowledge of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, FERPA, and applicable federal, state, and institutional regulations governing disability services in higher education
• Strong knowledge of disability documentation review, eligibility determination processes, and implementation of reasonable accommodations across academic, residential, and co-curricular settings
• Demonstrated ability to manage complex caseloads, interpret clinical and educational documentation, and apply sound judgment in determining appropriate accommodations
• Ability to develop, implement, and assess policies, procedures, and service delivery models that promote access, equity, and inclusion for students with disabilities
• Strong analytical and data management skills, with the ability to collect, interpret, and report on service utilization, compliance metrics, and program effectiveness to inform decision-making and continuous improvement
• Effective leadership and supervisory skills, including the ability to train, mentor, and evaluate staff while ensuring consistent application of policies and procedures
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with students, faculty, staff, administrators, and external partners
• Ability to deliver training, presentations, and educational programming on disability awareness, accessibility, and legal compliance to diverse audiences
• Strong problem-solving and conflict resolution skills, with the ability to address and resolve complex access-related concerns in a timely, student-centered, and legally compliant manner
• Proficiency in case management systems, student information systems, and database platforms used to manage accommodations and student records
• Ability to maintain strict confidentiality and exercise discretion in handling sensitive student information and documentation
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and compliance
• Commitment to diversity, equity, inclusion, and student success, with the ability to foster inclusive learning environments and equitable access to University programs and services

Posting Detail Information

Posting Number ST01581
Number of Vacancies 1
Job Open Date 05/22/2026
Application Review Date
Job Close Date 06/22/2026
Special Instructions to Applicant
Please enter one professional and one personal reference in the References page of the application.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * 1. What is your level of experience interpreting disability documentation and determining reasonable accommodations in compliance with ADA and Section 504?
   • A. No experience
   • B. Basic familiarity but have not independently determined accommodations
   • C. Some experience supporting or assisting in accommodation determinations
   • D. Extensive experience independently reviewing documentation and determining accommodations
   • E. Advanced experience leading complex determinations and advising others on compliance
2. * 2. How would you describe your experience managing a caseload of students with disabilities, including complex or sensitive cases?
   • A. No experience
   • B. Limited exposure in a support role
   • C. Moderate experience managing a caseload with guidance
   • D. Extensive experience independently managing a diverse caseload
   • E. Extensive experience managing complex cases and supervising others in caseload management
3. * 3. What is your level of experience in ensuring compliance with ADA, Section 504, and related regulations in a higher education setting?
   • A. No experience
   • B. General awareness of regulations
   • C. Some experience applying regulations with supervision
   • D. Strong experience independently ensuring compliance
   • E. Advanced experience leading compliance efforts, audits, or policy development
4. * 4. How would you rate your experience developing and delivering training on disability services, accessibility, or compliance topics?
   • A. No experience
   • B. Limited experience attending trainings only
   • C. Some experience assisting with training delivery
   • D. Experience independently developing and delivering training sessions
   • E. Extensive experience leading training initiatives and developing curriculum for diverse audiences
5. * Do you have a bachelor's degree in Education, Counseling, Psychology, Social Work, or Higher Education Administration in a Related Field?
   • Yes
   • No
6. * 6. What is your level of experience working with case management systems, student information systems, or databases to manage accommodations, documentation, and student records?
   • A. No experience with case management or student systems
   • B. Limited experience using systems for basic data entry or record review
   • C. Moderate experience using systems to manage records with some guidance
   • D. Strong experience independently managing caseloads, documentation, and reporting within systems
   • E. Advanced experience optimizing systems, generating reports, ensuring data integrity, and training others
7. * Do you have at least four (4) years of progressively responsible experience providing disability-related services, student support services, case management, counseling, or related work?
   • Yes
   • No
8. * How did you hear about this employment Opportunity?
   • The Chronicle of Higher Education
   • EDULedger (formerly Diverse Issues in Higher Ed)
   • Higher Ed Jobs
   • Inside Higher Ed
   • Insight into Academia (formerly Insight into Diversity)
   • LinkedIn
   • Mid-Atlantic HERC (Higher Education Recruitment Consortium)
   • Other Online Advertising
   • Agency Referral
   • Website
   • MSU Careers Website
9. * Are you a current, past, or retired Morgan State University employee? Are you a current, past, or retired State employee? If YES to current, past, or retired STATE employee, please state the agency. If not applicable, put N/A
   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts (unofficial )