Description

As a Body Treatment Specialist, you will be responsible for administering a variety of FDA-cleared clinical body treatments and providing exceptional care and education to our patients. Our current body treatment offerings include CoolSculpting, Emsculpt, Emsculpt NEO, Emsella, Endermologie, and vibrational therapy. These technologies are designed to help patients build muscle, reduce stubborn fat, improve posture, support lymphatic drainage, decrease water retention, smooth and improve the appearance of the skin, and enhance overall wellness and quality of life. Depending on the treatment, our services may also support patients with weight-management goals, improved sleep, and increased confidence. You will be responsible for consulting with and educating patients about non-surgical body treatments, understanding their individual concerns and goals, and developing customized treatment plans. The ideal candidate is knowledgeable, personable, detail-oriented, and passionate about helping patients achieve meaningful results in a safe, professional medical environment. Within the department, you will help foster an environment of teamwork, professionalism, and positive morale while delivering the exceptional patient experience Blue Water Spa is known for.

Benefits
   Competitive base pay
   Performance-based bonuses and retail commission after the introductory period
   Complimentary spa services and products
   Paid time off
   401(k) Retirement Savings Plan with Employer Match
   Medical, Dental, Vision, and Life Insurance
   Short-Term and Long-Term Disability Insurance

Requirements

Duties & Responsibilities
   Perform non-surgical body treatments offered by the practice, including CoolSculpting, Emsculpt, Emsculpt NEO, Emsella, Endermologie, vibrational therapy, and other services as trained and approved by the practice.
   Conduct consultations and educate patients on available body treatment options.
   Evaluate patients' individual concerns, goals, and needs to provide appropriate treatment recommendations.
   Develop customized treatment plans based on patient goals and practice protocols.
   Maintain a comprehensive knowledge of all body treatment services, products, technologies, and protocols offered by the practice.
   Cross-promote services that may benefit the patient based on their individual needs and treatment goals.
   Maintain strong relationships with current and previous clients and build lasting patient rapport.
   Provide patient follow-up, including outreach to non-converted consultations through phone calls and emails.
   Complete follow-up appointments to take before-and-after photographs, review patient progress, and discuss results and future treatment recommendations.
   Maintain accurate and detailed documentation of all patient interactions, consultations, treatments, and results in the EMR.
   Upload, organize, and maintain before-and-after images in patient records.
   Assemble and provide before-and-after photos to patients as appropriate and maintain accurate records of treatment details and results.
   Maintain a tracking log for CoolSculpting patients requiring three-month follow-up photographs and contact patients to schedule their follow-up appointments.
   Communicate with and assist the Department Lead regarding equipment concerns or technology malfunctions, including lost CoolSculpting cycles, applicators nearing replacement, or other potential equipment issues.
   Perform basic equipment maintenance, including proper cleaning and sanitation according to company protocols.
   Monitor body treatment rooms and maintain cleanliness, organization, and consistency throughout the department.
   Maintain internal treatment room supplies and communicate supply needs appropriately.
   Greet patients and guests in a professional, warm, and friendly manner and ensure they remain as comfortable as possible before, during, and after treatment.
   Respond appropriately to patient feedback and follow established communication channels to address patient concerns or complaints.
   Report patient or provider concerns and assist with resolution as directed.
   Follow appropriate procedures for documenting, assessing, and reporting adverse reactions or treatment-related concerns.
   Support and participate in training new team members on company policies, services, treatment protocols, and department procedures as directed.
   Participate in marketing initiatives, including obtaining before-and-after photographs, filming educational and treatment videos, participating in social media content, and supporting influencer collaborations.
   Participate in community engagement events and other marketing activities as requested.
   Perform staff and marketing treatments according to company policy and established protocols.
   Participate in continuing education for products, services, and technologies, including all required in-person and virtual training sessions.
   Follow all company policies, protocols, procedures, and safety standards.
   Work collaboratively with the entire Blue Water Spa team to ensure a premier patient experience.
   Perform other duties as assigned.
Qualifications
   Previous experience in aesthetics, body treatments, medical aesthetics, wellness, or a related field preferred.
   Experience with CoolSculpting or other body contouring technologies is preferred but not required.
   Able to learn new technologies, treatment protocols, and procedures quickly.
   Able to work well in a dynamic, fast-paced environment.
   Excellent time management and organizational skills.
   Strong communication and interpersonal skills.
   Demonstrates ethical sales practices and a patient-first approach.
   Maintains a professional appearance and demeanor.
   Demonstrates exceptional attention to detail.
   Comfortable educating patients and discussing treatment recommendations.
   Follows all company protocols, policies, procedures, and medical safety standards.
   Works collaboratively with medical providers and the entire team.
   Must be comfortable working with technology and documenting patient information in an EMR.
Our Team
Our team is a close-knit group of highly skilled, warm, and compassionate professionals who are committed to providing exceptional experiences and transformative results for our patients. There is never pressure to sell services a patient does not need, and there are absolutely no quotas.
We are first and foremost a medical practice. Strict medical protocols are essential to ensuring patient safety and treatment efficacy. Candidates must demonstrate the ability to learn quickly, follow direction from supervising medical professionals, and consistently follow all protocols and procedures as trained.
Why Join Blue Water Spa?
At Blue Water Spa, we pride ourselves on fostering a happy, supportive, and respectful work environment. Our team members enjoy longevity in their roles, with many staying with us for 5 to 21 years.
We value:
Patient Safety & Satisfaction: Patient care always comes first. We are committed to providing safe, effective treatments and an exceptional experience for every patient.
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives and believe our differences make us stronger.
Philanthropy & Community Engagement: We are proud to be one of the Top Corporate Philanthropists in the Triangle and actively seek opportunities to give back to our community.
Environmental Stewardship: Caring for our planet is important to us, and we incorporate sustainable practices wherever possible.
Transparency & Clarity: We believe clear communication regarding our protocols, services, and pricing helps build trust with our patients and team.
About Blue Water Spa
Join our growing team of experienced, passionate, and dedicated professionals who believe in the services we provide and are committed to creating exceptional experiences for our patients at Blue Water Spa in Raleigh.
If you are smart, kind, hard-working, loyal, and professional—we want to hear from you!
Connect With Us
Follow our journey and get a glimpse into our team and culture on Instagram:
@bluewatersparaleigh
@blue_water_plastic_surgery
Application Requirements
Please include a custom cover letter with your application and provide links to your social media pages. These may be included on your resume or in the application questions if you have difficulty attaching additional documents.
Candidates must reside in the Raleigh area, within approximately 30 minutes of ZIP code 27614.
Blue Water Spa is an Equal Opportunity Employer in both policy and practice. Candidates from diverse cultural and ethnic backgrounds are strongly encouraged to apply. We value diversity throughout all departments, including within our leadership team.
We are grateful for and sincerely appreciate each candidate's interest in joining Blue Water Spa. Please be advised that only candidates who submit all required materials and meet the current needs of Blue Water Spa will be considered and, where appropriate, contacted for an interview.
ALL RESUMES ARE KEPT CONFIDENTIAL. Current or previous employers will never be contacted without the candidate's consent.