Description

A caregiver who excels in this role will:  

Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket. 
Ensure compliance with reporting, accreditation, and governance requirements within their submarket. Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE. 
Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes. 
Monitor measured outcomes of clinical care activities, identify opportunities for improvement, and lead clinical improvement activities to improve those measured outcomes. 
Ensure documentation of the results of clinical activities and that their submarket assignments maintain an effective SQPE program.  
Assist facility leaders across the submarket with survey preparation and management of regulatory or accreditation surveys.   
Ensure physician-specific quality data is trended and made available for re-credentialing including appropriate communication of provider information across facilities as permitted by data sharing agreements.  
Coordinate public reporting of quality data and serve as a liaison with reporting agencies.  
Ensure all required measures are collected, validated for data integrity, and reported to appropriate entities, including any external organizations which Cleveland Clinic has agreed to participate in.  
Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.  
Develop, maintain and/or manage policies, procedures and budgets.  
 

Requirements

Minimum qualifications for the ideal future caregiver include:  

Master’s degree and 6 years of relevant healthcare management experience with full understanding of hospital requirements for SQPE. OR Bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPE.  
Certified Professional Healthcare Quality (CPHQ).  
 

Preferred qualifications for the ideal future caregiver include:  

Registered Nurse (RN), Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), process improvement certification, certified in infection control and/or Certified Patient Experience Professional (CPXP).  
Process Improvement Certification preferred: Lean, Six Sigma, etc.
Hospital quality leadership