Description

Working for the Purdue For Life Foundation offers a unique opportunity to be part of an organization dedicated to empowering Purdue University alumni and fostering a lifelong connection to the institution. By joining our team, you'll have the chance to contribute to a mission that supports educational initiatives, scholarships, and programs that positively impact the lives of Purdue students and graduates. The Foundation's commitment to education and community engagement provides a fulfilling work environment where you can make a meaningful difference in the lives of individuals and the broader community. Additionally, you'll have access to a network of passionate colleagues and the resources needed to drive positive change, making the Purdue For Life Foundation an inspiring and rewarding place to build your career. Your next giant leap starts here. 

Responsibilities
*This position is located in West Lafayette, Indiana. Only candidates living within reasonable driving distance (no more than one hour) or those willing to relocate will be considered. 

• Provide strategic leadership for the PFL Service Desk, overseeing intake workflows, incident and request management processes, service levels, and operational performance metrics to ensure a consistently high-quality enduser experience. 
• Drive enduser enablement and adoption of PFL technologies through training programs and communication channels, serving as a relationship owner of IT to the business. 
• Direct and support the development and delivery of technology training programs and user-facing documentation to enhance digital literacy and maximize organizational value from technology investments. 
• Collaborate closely with leadership, department heads, and stakeholders to understand business needs and align service delivery capabilities with organizational goals. 
• Oversee and strengthen IT desktop/network partnerships across campus, including Purdue IT and PRF IT, to maintain effective SLAs, promote operational alignment, and ensure timely delivery of shared services on behalf of PFL. 
• Manage and develop the desktop support team, including employee IT onboarding, orientation, and offboarding processes.
• Establish and maintain service delivery frameworks, including ITSM processes (incident, request, knowledge, change, asset, and configuration management). 
• Lead the implementation, governance, and continuous improvement of the enterprise IT knowledgebase to drive selfservice adoption and reduce service demand. 
• Own hardware lifecycle management, procurement standards, asset inventory accuracy and vendor contract management.
• Foster a culture of continuous improvement, high performance, and customer centricity.

Requirements

Required Skills, Knowledge and Abilities

• Committed to enhancing digital literacy through training programs, user documentation, and structured changeenablement. 
• Demonstrated ability to build and lead highperforming teams focused on customer service, operational excellence, and innovation. 
• Experience overseeing enterprise service delivery operations and optimizing enduser technology services. 
• Success managing service desk, desktop support, and enduser computing environments with measurable improvements in service performance. 
• Skilled in implementing and maturing ITSM practices, including incident, request, knowledge, change, and asset management. 
• Experience driving adoption of O365 tools, Microsoft Copilot, collaboration platforms, and knowledge management systems. 
• Strong relationship manager, who can partner across campus, to vendors and internal business leaders to maintain SLAs and ensure service alignment. 
• Proficient in leveraging analytics and service metrics to guide strategic planning and continuous improvement. 

Required Education, Experience and Benefits Summary

• Bachelor's degree required.
• Minimum 5 years experience working in information technology project leadership and/or personnel leadership required. 
• Experience working in higher education and or advancement preferred.  

Job Level: Management 3
 
 *Purdue For Life Foundation job levels and compensation ranges are independent of, and differ from, those of Purdue University.

Benefits Summary for eligible employees:

• 10 paid holidays per year.
• Accrue up to 22 vacation days a year.
• Traditional pre-tax 403(b) and Roth retirement plans available.
• 10% employer contribution to your retirement plan and immediate vesting.
• Health Savings Account- earn up to $700 annually towards medical expenses.
• Employer funded Preventative Dental and Vision insurance.
• Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.

About Purdue for Life Foundation
The Purdue for Life Foundation is an equal opportunity, affirmative action employer. Purdue for Life views, evaluates, and treats all persons in all Foundation-related activities solely as individuals on the basis of their own personal abilities, qualifications, and other relevant characteristics.  All qualified applicants for employment will receive consideration without regard to race, religion, color, gender, national origin or ancestry, genetic information, marital status, parental status, sexual orientation, gender identity and expression, disability, or status as a veteran.

Purdue for Life will not sponsor employment authorization for this position.

A criminal conviction check and negative controlled substance test are required for employment in this position.