Description

Under limited supervision, leads and manages the Building and Neighborhood Services Department; a large multi-disciplinary team with specialized and technical knowledge that helps facilitate approximately $500 million of private investment annually in community development. The most critical and time-consuming responsibilities include policy implementation, development of programs, service delivery, and resource management. Primary responsibilities of the Building and Neighborhood Services Department include processing building permit applications, performing public and private site plan development and building/structure plan review, coordinating building, zoning, and property maintenance inspections, flood plain management, sign administration, and investigating and addressing various complaints regarding building safety, use of property, zoning, and property maintenance. The Department is also responsible for administration and management of the Community Development Block Grant (CDBG) Program.

Supervisory duties

• Supervises, directs, and evaluates Building and Neighborhood Services personnel, handling employee concerns and problems, directing work, counseling, disciplining and completing employee performance evaluations.
• Makes decisions regarding personnel actions such as promotion and hiring.
• Investigates and responds to complaints and resolves conflicts of interpretation between staff, contractors, developers, design professionals, the public, and business community.
• Mentors, coaches, and ensures training is available to department personnel for their technical fields as well as general professional skills such as communication and use of technology.

Strategic planning and innovation

• Develops long-range plans for future growth and development of department staff.
• Directs team members in study and analysis of department policies and procedures to Identify the need for changes, refinements, and modifications to policies and procedures, or to adopted building codes, City of Franklin Municipal Code and Zoning Ordinance and, makes recommendations to the City Administrator, Assistant City Administrators, and Board of Mayor and Alderman.
• Monitors and evaluates departmental activities for efficiency and effectiveness.
• Works closely with Engineering, Planning and Sustainability, Street, Water Management, Parks, Police, and Fire Departments on short and long-term projects affecting private development and public facilities.
• Promotes culture of innovation in the department so that innovative plans and solutions are developed.
• Includes oversight and support to team members engaged in the evaluation and implementation of enterprise-wide software and information system solutions to improve City performance in all areas of Development Services.

Administrative

• Facilitates the collection and accounting of building permit fees, plan review fees, road impact fees, water and sewer impact fees and facilities taxes.
• Oversees and assists staff in writing of ordinances, contracts, and resolutions that pertain to Building, Zoning, or Housing issues.

Manage Building and Neighborhood Services Department

• Prepares and administers the departmental budget, forecasting funding for staff, equipment, materials, and supplies; submits budget recommendations and justifications; monitors expenditures against approved budget.
• Ensures that the City is in compliance with appropriate regulations and verifies submission of required reports.
• Oversees development of departmental policies and procedures.
• Contributes to the long-range planning of the city and participates in various task forces and committees.

Requirements

Education and Experience:

The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through attainment of a Bachelor's and preferably a Master’s degree from an accredited college or university; plus, at least seven (7) years related experience of which three (3) would have been in a supervisory capacity. Equivalent combination of education and experience may be considered.

Certifications:

Specific certifications are not required, but any of the following indicate preparedness for the position:

• International Code Council Certifications in building or trade inspections, or zoning and property maintenance inspections;
• American Institute of Certified Planners (AICP) certification;
• Registered Architect License;
• Tennessee Certified Economic Developer (TCEcD) designation.