Description

Overview

The Director of Golf is responsible for overseeing all aspects of golf operations at the club, ensuring an exceptional member experience and the promotion of the game. This role involves managing the golf department's budget, sales plan and achieving key objectives. The Director provides strategic direction and supervision to the golf operations team, including the golf shop and outside services, while maintaining high standards of service and operational excellence.

Experience Required

• A high school diploma or equivalent.
• A minimum of 5 years of professional golf experience, with a strong focus on customer service.
• PGA/LPGA Professional Certification.
• Preferred: A college degree.
• Preferred: Proven experience with direct financial oversight and budget management.
• Preferred: Demonstrated ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
• Preferred: Commitment to maintaining the highest level of ethical work standards.

Essential Responsibilities

• Manage all aspects of the golf shop, outside services, and overall golf operations to ensure seamless, efficient, and professional service across the club.
• Lead, train, and motivate the golf operations team by conducting regular staff meetings to foster communication, alignment, and operational excellence.
• Ensure that all closing procedures and daily operational tasks are completed in accordance with club standards and best practices.
• Supervise the daily activities of outside golf staff, including Marshalls, Starters, and Golf Shop Attendants, ensuring compliance with policies and procedures related to staging area, range, and golf cart storage.
• Provide professional golf instruction to members and guests in alignment with Invited and PGA/LPGA standards.
• Develop engaging golf clinics, private lessons, and programs tailored for adults, juniors, and seniors.
• Develop relationships with members by leading and participating in committees, organizing specialized clinics, offering personalized golf lessons, and engaging in golf activities.
• Promote the golf game and uphold the club's reputation by consistently delivering professional, high-quality service.
• Lead the planning, scheduling, execution, and follow-up of all club tournaments and special golf events, collaborating with key departments to deliver a seamless member experience.
• Direct staff in event preparation, execution, and post-event evaluation to maximize member satisfaction and operational efficiency.
• Develop and implement strategic plans to drive golf-related revenue, sales, and marketing efforts.
• Establish and achieve sales and golf instruction targets while driving financial performance.
• Recruit, hire, and develop a high-performing team dedicated to delivering exceptional member experiences.
• Ensure the pro-shop provides a welcoming, efficient, and professional atmosphere that exceeds members and guest expectations.
• Lead and manage golf shop operations by training and motivating staff, conducting regular meetings to align objectives, boost performance, and maintain operational excellence.
• Develop and manage the annual golf calendar with diverse events and activities designed to engage and enrich the member experience year-round.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs