Description

Summary

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague's become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Benefits & Perks

Opportunities to work around the world with Hyatt Hotels and Resorts

Discounted & Complimentary Hotel Room Nights

Enjoy free employee meals in our employee dining hall

Free covered parking

Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Tuition/Wellness reimbursement, up to $1,000 a year!

Employee Stock Purchase plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Roles and Responsibilities include but are not limited to:

Pay range: 60,000 - 75,000 annual

Grand Hyatt Scottsdale is seeking a dynamic and service-driven Director of Pool Operations to assist with all aspects of our recreation & pool operations. This role is responsible for delivering exceptional guest experiences while driving team engagement, operational excellence, and financial performance. The ideal candidate is a strong leader with a passion for hospitality, proven organizational skills, and the ability to inspire teams in a luxury resort environment. The Director of Pool Operations will oversee the Recreation and H2Oasis departments.

Operations & Guest Experience

• Oversee daily recreation operations, including pool areas, activities, and guest programming.
• Elevate service standards to ensure exceptional and memorable guest experiences.
• Maintain a strong presence in recreation areas to engage with guests and provide hands-on leadership.
• Ensure compliance with safety, sanitation, and resort policies and procedures.
• Pool Operations experience strongly preferred.

Team Leadership & Development

• Recruit, train, coach, and develop recreation team members.
• Foster a culture of accountability, engagement, and continuous improvement.
• Provide regular feedback, performance evaluations, and ongoing coaching.
• Lead by example in professionalism, service excellence, and teamwork.
• Promote positive staff morale and engagement.

Scheduling & Payroll

• Create and manage team schedules to align with business demands and labor budgets.
• Oversee payroll administration, ensuring accuracy and adherence to company policies.
• Monitor labor costs and productivity to support financial goals.

Project & Activity Management

• Plan, implement, and manage recreation programs, events, and activities.
• Lead special projects that enhance guest offerings and operational efficiency.
• Continuously evaluate and innovate recreation experiences to align with brand standards and guest expectations.

Qualifications

Qualifications:

• Pool Operations experience preferred.
• Exceptional verbal and written communication.
• Must be able to perform job duties in both indoor and outdoor settings year-round, with the ability to tolerate extreme heat, cold, sun exposure, and other seasonal weather conditions.
• Experience with POS and Inventory Management Systems - Micros, Sevenrooms, OpenTable, and ResortPass preferred
• Must work with high-energy, great attitude and strong customer service skills.
• Strong organizational, communication, and leadership skills.
• Experience managing schedules, payroll, and labor costs.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Financial acumen with experience driving operational results.
• Ability to work a flexible schedule, including weekends and holidays.
• CPR/First Aid certification preferred (or ability to obtain).

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.