Description

The Town Center at Tuckers Cove, located in Punta Gorda, FL, is pleased to announce an excellent career opportunity for a Director of Recreation! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

General Purpose:

Directs the overall performance of the Recreation department, to include guest satisfaction and financial performance.

Salary: $75,000 annually

Essential Duties:

• Prepares and monitors annual budget, revenue goals and expenses for the Recreation areas as well as generating various (weekly, monthly, etc.) business volume forecasts and planning accordingly.
• Reviews and analyzes various financial results/reports to monitor overall Recreation performance and take any corrective actions that may be needed.
• Orchestrates and directs contracts, insurance and payment of outside vendors.
• Resolves customer service issues in a timely and effective manner.
• Develops internship programs to include but not limited to recruitment and training.
• Monitors all camps, programs, and special events and helps when necessary.
• Monitors facilities for continual quality assurance and attention to detail.
• Generates ideas to improve and expand current facilities and continually research opportunities to increase revenue.
• Implements policies and procedures for the Recreation department, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include but is not limited to: Assistant Director of Recreation, Tennis Professionals, Lifeguards, Pool Manager, Recreation Attendants, and Swim Instructors.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Conducts staff meetings with subordinates.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.

Education/Experience:

• Associate's degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Frequently sits, uses hands, stoops, kneels, crawls and crouches.
• Regularly stands, walks, reaches with arms and hands, climbs, balances, talks and hears.
• Occasionally lifts up to 50 pounds.

Environment/Noise:

• Occasionally works in wet or humid conditions (non-weather); in high, precarious places; with fumes or airborne particles; toxic or caustic chemicals.
• Regularly works in outdoor weather conditions.
• Noise level is moderate.

Certificates/Licenses:

• CPR and First Aid Certification

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.