Description
LOCATION OF POSITION
Main Purpose of Job
$118,937.00 - $152,389.00/year, with potential growth to $185,523.00/year
Requirements
MINIMUM QUALIFICATIONS
Qualified candidates must possess a bachelor's degree from an accredited college or university and six years of experience in large-scale program administration, operations, or change management, preferably in health care, Medicaid, or eligibility programs. A minimum of three years at a supervisory or management level is also required. Qualifying supervisory experience must include leading complex, broad-scope organizational or operational change in one or more of the following areas: healthcare administration, government program operations, or eligibility systems management. Familiarity with Medicaid programs, Medical Assistance eligibility determination, or related policy and regulatory frameworks is strongly preferred.
A Master's degree is preferred and will substitute for one year of general experience. A Doctorate will substitute for two years of general experience.
DESIRED OR PREFERRED QUALIFICATIONS
The desired candidate should possess the following:
- Extensive experience managing large-scale eligibility or public benefits operations, ideally within Medicaid, health coverage, or other human services programs.
- Proven leadership in operational management, including overseeing staff, performance, workflow, and service delivery systems.
- Experience improving customer service systems and processes, with a focus on member experience, accessibility, and efficiency.
- Strong understanding of eligibility policy, systems, and regulations, including how policy changes translate into operational implementation.
- Experience coordinating across multiple agencies or partners, such as human services departments, health exchanges, or IT system vendors.
- Background in training and workforce development, ensuring consistent understanding and application of eligibility policies statewide.
- Demonstrated ability to use data and performance metrics to manage operations, improve accuracy, and enhance customer satisfaction.
- Familiarity with federal and state Medicaid requirements, including reporting, compliance, and quality standards.
SELECTION PROCESS
This is a Management Service position and serves at the pleasure of the Appointing Authority. A resume is required and must be uploaded to your application. While cover letters are not mandatory, if you choose to include one, please upload it together with your resume as a single file.
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
All applications/resumes must be submitted online by April 30, 2026, at 11:59:00 PM.
Apply to Recruitment#: 25-005484-0020
EOE
