Description
18 Degrees is where new beginnings come to light for children and families – join us on our journey into a new day! At 18 Degrees, we cultivate teams and leaders to embrace the principles of diversity, equity and inclusiveness to support the needs of our community.
Job Summary (Overall Purpose/Function of Position): Responsible for program administration and management of the Department of Children & Families’ (DCF) contracted service system that connects children and families being served by the Massachusetts child welfare system. Seated in Greenfield, this program requires coordination and collaboration of services and systems with our Pittsfield program.
This program services the Greenfield, MA DCF office site:
Maintains communication between Providers and the DCF Area Office, particularly regarding contracted services and methods for Continuous Quality Improvement.
Ensures that staff are trained in all areas including service management, data entry and timely completion of job responsibilities.
Partners with the Area Office Management Team to ensure that there is regular communication with all network providers about current and emerging Department policy and practice initiatives, utilization trends, underserved populations, and innovative provider practices.
Assess network providers’ partnership with DCF and their ability to meet the needs of children, youth and families in DCF’s care. Initiates resolutions when disagreements arise between a network provider and DCF on case issues, product delivery, or family or social worker satisfaction.
Provides oversight to program operations and contract obligations to maintain requirements and meet Standards.
Prepares and presents budget analysis for Regional Budget Meetings.
Work in consultation with DCF in identifying needs and optimal level of care, balanced with program availability.
Demonstrates a working knowledge of local, regional, and statewide resources for children, youth and families, both contracted and non-contracted services.
Education: Master’s Degree MA in Social Work, Human Services, or related field preferred. Must have a Bachelor’s degree.
License(s): LSW Preferred
Experience: Exceptional interpersonal and problem-solving skills, strong ability to build rapport with DCF Staff, program leaders, children/youth and families, excellent time management and organizational skills. Ability to work independently and ability to supervise and manage a hybrid work team.
Multicultural/multilingual candidates are encouraged to apply. Send cover letter and resume to Paula McDermott, 18 Degrees, 480 West Street, Pittsfield, MA 01201 or email pmcdermott@18 degreesma.org. Visit our website at www.18degreesma.org. AA/EOE
