Description

The Program Director ensures all client services/programs are of the highest quality possible and are consistent with the mission of Willow Pregnancy Support.  For the South Office this position is responsible for providing direct client care, volunteer training, scheduling, support, and ensuring proper center supply and function in accordance with the goals and objectives of Willow Pregnancy Support.  The Program Director also oversees all three Willow offices’ program functions confirming that all offices abide by Willow Pregnancy Support policies and procedures.

 Responsibilities

     Ensures Willow Pregnancy Support policies and procedures are being followed and enforced at the Willow South Office

     Tracks and submits data to the Oklahoma Pregnancy Care Network for all eligible services

     Manages South Office maintaining a pleasant work environment and ensuring high levels of organizational effectiveness, communication, and safety

     Manages general site and building maintenance issues for South office

     Answers phones, voicemails, email, and written inquiries in a timely manner

     Recruits, manages, and trains volunteers for South Office

     Schedules, equips, and assigns volunteers to ensure continual, consistent operating hours for the South Office

     Upholds a strict level of confidentiality

     Ensures all South Office client visits are entered and recorded with accuracy including client data and outcomes

     Provides general support of visitors for South Office

     Manages and troubleshoots IT functions including phones and all office equipment for South Office

     Keeps skills current on software needed to complete required office functions

      Represents Willow Pregnancy Support at community events

      Participates in all fundraising activities for Willow Pregnancy Support and Rose Home

     Maintains office statistics

     Submits a board report for each scheduled board meeting

     Attends all board and staff meetings

     Maintains office hours at a minimum of 30 hours per week

     Tracks working hours online with Eddy HR Software

     Performs all other duties as assigned

Requirements

Qualifications

      Bachelor’s degree 

     Works independently and follows through on assignments with

      minimal direction

     Highly organized and able to handle multiple projects and deadlines with exceptional attention to detail

     Well-developed management and interpersonal skills

     Record maintenance/management experience

     Computer literate including knowledge of Microsoft Word, Excel, and data entry software

     Detail Oriented

     Strong verbal and written communication skills

     Effective organization and problem-solving skills

     Ability to deal compassionately and effectively with the public, staff at all levels, board members, and donors in a personable and professional manner

Skills & Abilities Required

     Adheres to Willow Pregnancy Support's Policy and Procedures

     Acts as a role model within and outside the organization

     Performs duties as workload necessitates

     Maintains a positive and respectful attitude

     Communicates regularly with supervisor about department issues

     Demonstrates flexible and efficient time management and ability to prioritize workload

     Consistently reports to work on time prepared to perform duties of position

     Meets Department productivity standards