Description

Position Summary

The Resident Services Director provides strategic leadership and oversight for the Resident Services Department. This role ensures the effective delivery, compliance, and performance of resident-focused programs, including the Family Self-Sufficiency (FSS) Program, homeownership initiatives, substance abuse prevention, financial counseling, and supportive services for formerly homeless individuals and families.

The Director leads staff, manages partnerships, monitors program outcomes, and develops initiatives aligned with resident needs and agency priorities. This position works collaboratively across departments to enhance service coordination for residents in Public Housing, Housing Choice Voucher (Section 8), and Housing Authority-owned properties.

Requirements

Bachelor’s degree in Social Sciences or a related field from an accredited institution; Minimum of five (5) years of experience in community development, housing, or social services; Experience in case management and staff supervision required; Experience with HUD-funded programs preferred