Description

Job Summary The Supervisor Clinic Operations is responsible for coordinating and supervising the daily operations of assigned clinic staff and operational functions to support high-quality, patient-centered care. This role oversees physician front office operations, clinic workflows, and other key operational areas to ensure efficient service delivery, regulatory compliance, and an exceptional patient experience.

This is an onsite role, Monday through Friday, 8:00 AM to 5:00 PM , with the ability to travel up to two times per month as needed to support two providers . The ideal candidate is a motivated healthcare leader who works well under pressure, has prior supervisory experience, embraces a collaborative culture, and is committed to supporting both operational excellence and a positive team environment.

Essential Functions of the Role

• Provides direct supervision, guidance, and support for approximately 2 to 10 FTEs within clinic operations and front office functions.

• Organizes work in an efficient, cost-effective manner to ensure continuity of service, strong patient throughput, and a high level of patient satisfaction.

• Oversees daily operational workflows including appointment scheduling, registration, billing support and follow-up, patient flow, and coordination of clinic-related operational needs.

• Supports facility operations and helps ensure a safe, efficient, and welcoming environment for patients, visitors, and staff.

• Builds strong teamwork and maintains effective communication with direct reports, providers, peers, leadership, and cross-functional departments.

• Serves as a subject matter expert for supervised staff by setting expectations for quality and productivity, monitoring performance, and coaching team members toward excellence.

• Identifies opportunities for process improvement and operational efficiencies, including LEAN applications and workflow enhancements where appropriate.

• Functions as an active member of the clinic team and assists with daily operational duties as needed to support clinic success.

• Ensures staff compliance with organizational policies, behavioral standards, service expectations, and patient satisfaction goals for both internal and external customers.

• Participates in budget planning by providing input related to operational needs, staffing, supplies, and other clinic resources. Monitors inventory and orders supplies as needed.

• Oversees compliance requirements, staff training, and maintenance of required licenses, certifications, and operational standards.

• Partners with leadership and other departments to investigate, resolve, and document patient concerns and service-related complaints in a timely and professional manner.

• Participates in interviewing, hiring recommendations, onboarding, performance evaluations, coaching, team development, and when needed, corrective action processes.

• Maintains the safety of patients, families, visitors, staff, and self in all activities and work environments.

Key Success Factors

• Experience in healthcare operations, clinic operations, or patient-facing service environments such as physician practices, ambulatory clinics, front office operations, call centers, or health insurance/customer service settings.

• Prior supervisory or team leadership experience is strongly preferred.

• Demonstrated ability to work effectively in a fast-paced, high-pressure environment while maintaining professionalism, sound judgment, and service excellence.

• Self-motivated, accountable, and proactive with a strong sense of ownership and follow-through.

• Embraces a team-oriented culture and leads in a way that aligns with organizational values, collaboration, and patient-centered service.

• Strong coaching, mentoring, and team development skills with the ability to support employee growth and performance.

• Excellent interpersonal, communication, and relationship-building skills with the ability to navigate difficult situations and interact effectively with patients, employees, providers, leadership, vendors, and the public.

• Strong organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities and adapt to changing business and patient care needs.

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging Statement We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent

• EXPERIENCE - 3 Years of Experience